Your Policy Summary

Some important facts about your insurance are summarised below. This summary does not describe all the terms and conditions of your policy, so please take time to read the policy document to make sure you understand the cover it provides. This Policy Summary does not form part of the contract between us.

This Travel Insurance, arranged by Getcover & Company, is underwritten URV, a Branch Office of Union Reiseversicherung AG for United Kingdom and the Republic of Ireland Registered in England & Wales. Company No. FC024381 Branch No. BR006943A public body corporate with limited liability.

Registered Office: Maximilian Strasse 53, D-80530 Munich, Germany. Registered with Amtsgericht Munich, Germany Registered Number: HRB 137918. Union Reiseversicherung AG is authorised in Germany by BaFin and subject to limited regulation in the Republic of Ireland by the Central Bank of Ireland.

However, if you bought a Getcover policy with a start date before the 1st October 2016 the policy is underwritten by Solid Försäkringar. SOLID is a Swedish based insurance company regulated by Finansinspektionen, the Financial Supervisory Authority Sweden (Institute Number: 22090) and passported into the Financial Conduct Authority (Financial Services Firm Reference Number: 401229). You can check this on the Financial Services Register by visiting the website or by contacting the Financial Conduct Authority (FCA) on 0800 111 6768.
SOLID Forsakringsaktiebolag, Box 22068, 250 22 Helsingborg, Sweden. Corp ID No 516401-8482.

This is a travel policy that, subject to the terms, conditions and exclusions contained in the Policy Document, provides certain financial protection and medical assistance for your trip(s).

The levels of cover and excesses that apply are set out in the Schedule of Benefits on the Travel Validation Certificate. Certain Sections of your Policy carry an excess which means that you have to pay the first sum per person, per incident if you claim. The excess amount varies according to the Section you are claiming under.

The policy you have purchased will run for the period of insurance shown on your Travel Insurance Validation Certificate.

There is a statutory 14 day cancellation period starting from receipt of these documents.
If you cancel after this date we may charge a cancellation fee. You can cancel by phoning or writing to your issuing agent. If phoning please call: 01 290 8833. If writing please send to Getcover & Company, Getcover House, 6 Leopardstown Office Park, Sandyford, Dublin 18.

Your right to cancel will remain unaffected if any contingency beyond your control arises which makes it impracticable for you to communicate your wish to cancel. If you do not cancel this policy your cover will continue as detailed in your policy and summarised here.

If you wish to make a claim or have a query in relation to a potential claim under your Getcover Travel policy please read the following:

If you wish to make a claim or have a query in relation to a potential claim under your Getcover Travel policy with Solid Försäkringar (Solid Insurance Limited) please read the following:

FOR CLAIMS BEFORE DEPARTURE OR AFTER YOUR RETURN HOME:

Please call the Insurers appointed claims handling team Intana Assistance on 046 90 77332 quoting GETCOVER and your level of cover eg. Budget, Standard, Premium, Backpacker or write to:

The Claims Handler,
Travel Claims Department,
Intana Assistance,
IDA Business Park,
Athlumney,
Navan,
County Meath

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY SITUATION:

24hr EMERGENCY TELEPHONE NO: +44 (0) 208 865 3057

If you wish to make a claim or have a query in relation to a potential claim under your Getcover Travel policy please read the following:

FOR CLAIMS BEFORE DEPARTURE OR TO REGISTER A CLAIM AFTER YOUR RETURN HOME:

Please call URV’s appointed claims handling team on 00 353 (0) 1 224 7038 (Open 9am - 5pm, Monday to Friday), quoting GETCOVER and your level of cover eg. Premium Standard or Budget or write to:

Travel Claims Facilities,
3 Lombard Street East,
Box 112,
Dublin 2.

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY MEDICAL SITUATION:

Please call the following 24hr MEDICAL EMERGENCY TELEPHONE NO: +44 (0) 203 829 6745

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY SITUATION AND YOU NEED LEGAL ADVICE:

Please call Slater & Gordon during normal office hours (Monday to Friday 9am to 5pm GMT) on: +44 (0) 161 228 3851

If you wish to make a claim or have a query in relation to a potential claim under your Getcover Travel policy please read the following:

FOR CLAIMS BEFORE DEPARTURE OR AFTER YOUR RETURN HOME:

Please call the appointed claims handling team within our underwriting company, White Horse on 0818 946 910 quoting GETCOVER and your level of cover eg. Superior Plus, Superior, Backpacker or write to:

Claims Department,
White Horse Administration Services Ltd,
PO Box 644,
Shannon,
Co Clare.

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY SITUATION:

24hr EMERGENCY TELEPHONE NO: +44 (0) 844 879 8313 or +44 (0) 208 763 4932 (First Assist)

We aim to give a good service. However, there may be times when things go wrong and you are not satisfied with the service you receive. If this happens, please contact Us and we will deal with any complaint promptly and professionally.

Should you have any query or complaint regarding a claim, in the first instance please follow this procedure:

Customer Service Complaints

If your query or complaint relates to a customer service or site related issue, in the first instance, please write to:

The Operations Manager,
Getcover & Company,
Getcover House Unit 6,
Leopardstown Office Park,
Sandyford,
Dublin 18,
Republic of Ireland.
Email: info@getcover.ie
Alternatively, you can call Getcover on: 01 290 8833.

Claims or Assistance complaints

For policies beginning "IE-GCS-"

Should you have any query or complaint regarding a claim, in the first instance please write to:
Travel Claims Department,
Intana Assistance,
IDA Business Park,
Athlumney,
Navan,
County Meath
Email: getcovercomplaints@intana-assist.com
Alternatively, you can call Intana Travel Claims Department on: 046 90 77332.

For policies beginning "IE-GCU-"

If you would like to complain about the outcome of your claim, or assistance provided, please forward details of your complaint in the first instance by writing to:
The Branch Manager,
URV,
1 Tower View,
Kings Hill,
West Malling,
Kent
ME19 4UY

If you are still not satisfied with our decision after following the above procedure, you may then write to:
The Financial Services Ombudsman’s Bureau
Third Floor
Lincoln House
Lincoln Place
Dublin 2
Republic of Ireland
lo-call: 1890 882090
Tel: 00353 (1) 6620 899

Please note the Financial Services Ombudsman’s Bureau will not consider your complaint until a final response letter has been issued. Please quote your insurance reference number and your claim number in all your correspondence to all parties involved with this procedure.

Please quote your insurance reference number and your claim number in all your correspondence to all parties involved with this procedure. This procedure is intended to provide you with a prompt and practical service with any complaints that you may have, and does not affect your legal rights.

Your Insurer is covered by the Irish Insurance Compensation Fund. You may be entitled to compensation from the fund if Your Insurer cannot meet their obligations. The Irish Insurance Compensation Fund provides funds for liquidators so that they may pay the valid claims of insolvent insurers. The fund will provide an amount up to 20,000 Euros or 90% of the net loss, whichever is lesser. You can get more information about compensation fund arrangements from the Central Bank of Ireland.

Call Us
01 290 8833

Monday to Friday
9am to 5pm