Depending on the start date of your household policy you will need to contact either
Aviva Insurance Ltd or Liberty insurance.
If you have your insurance documentation to hand, please take a look at your policy reference number, or the start date of your policy, and choose the corresponding panel below.
If you don't have access to your documentation currently, and don’t know your Policy number or start date, call our main contact number 01 290 8833 during office hours and we will assist you. Outside of office hours you can email us at firstname.lastname@example.org we will respond to your email the next working day.
If you have experienced a problem that may result in a claim, you can call the help in a home emergency service (if it is an emergency) and, if necessary, the police. Make sure to phone the Aviva Property Claims Service on 1890 666 888 as soon as you can for help and guidance with your claim. A dedicated specialist will take details of the damage or loss. There are no forms to fill and some types of claims are settled over the phone. If your insurer needs to assess the damage or loss, they will make an appointment for a loss adjuster to visit you.
If there is a home emergency, we can help 24 hours a day, 365 days a year through our service provider, MAPFRE ASSISTANCE Agency Ireland. An emergency is an unexpected or sudden event which damages your home and which needs immediate action to prevent further damage and to make it safe and secure. Freephone 1800 565 556
Monday to Friday
9am to 5pm