Make a Claim

If you wish to make a claim or have a query in relation to a potential claim under your Getcover Travel policy please read the following:

FOR CLAIMS RELATING TO COVID-19 PLEASE CLICK HERE FOR MORE INFORMATION

FOR CLAIMS BEFORE DEPARTURE OR TO REGISTER A CLAIM AFTER YOUR RETURN HOME:

Please call Mapfre’s claims handling team on 091 560 687 (Open 9am - 5pm, Monday to Friday), quoting GETCOVER and your level of cover eg. Premium Standard or Budget or write to:

Getcover Claims,
MAPFRE Assistance,
Travel Claims Ireland,
Assist House,
22-26 Prospect Hill,
Galway.

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY MEDICAL SITUATION:

Please call the following 24hr MEDICAL EMERGENCY TELEPHONE NO: +353 91 560 687

IF YOU ARE ABROAD AND ENCOUNTERING AN EMERGENCY SITUATION AND YOU NEED LEGAL ADVICE:

Please Call Arc Legal Assistance Ltd, during normal office hours (Monday to Friday 9am to 5pm GMT) on: +44 (0) 844 770 9000
Their registered address is: Arc Legal Assistance Ltd, The Gatehouse, Lodge Park, Lodge Lane, Colchester, CO4 5NE.

TRAVEL DELAY + COVER

If you purchased a Premium level Getcover policy on or after the 1st June 2019, you may be able to avail of the Airport Lounge facilities while you wait for your delayed flight.

Lounge access will only become available on the announcement of a minimum two-hour delay, not, for example, two consecutive one-hour delays.

What you are covered for
If the outbound flight from the Republic of Ireland on which you are booked to travel is announced as delayed by at least four hours as a result of

1. strike or industrial action provided that when this policy was taken out, there was no reasonable expectation that the trip would be delayed;
2. adverse weather conditions;
3. mechanical breakdown or technical fault of the aircraft.

You must have access to a mobile device so that you can receive an SMS message in order to gain access to the lounge.

Otherwise, your normal travel delay cover will apply and we would refer you to your policy document.

To take advantage of this benefit you will need to call one of the following :

1. If you purchased a Premium level Getcover Policy on or after 31st May 2019 call 01 290 8879.
2. If you purchased a Premium level Getcover Policy between 1st June 2018 and the 30th May 2019 call 01 290 8878.

You will need to quote your policy number and flight details. If your claim is valid you will then be sent an SMS message which will give you access to an airport lounge for the duration of your delay.

There may be occasions when this benefit is unavailable:

1. If the lounge is closed when the delay occurs – during the night, for instance
2. If the lounge is at full capacity
3. If you or another insured person fail to meet the lounge terms and conditions such as dress code or minimum age.