Aviva claims reporting procedure
If you have experienced a problem that may result in a claim, you can call the help in a home emergency service (if it is an emergency) and, if necessary, the police.
Make sure to phone the Aviva Property Claims Service on 1890 666 888 as soon as you can for help and guidance with your claim. A dedicated specialist will take details of the damage or loss. There are no forms to fill and some types of claims are settled over the phone. If your insurer needs to assess the damage or loss, they will make an appointment for a loss adjuster to visit you.
Help in a home emergency cover (Aviva policies only)
If there is a home emergency, we can help 24 hours a day, 365 days a year through our service provider, MAPFRE ASSISTANCE Agency Ireland. An emergency is an unexpected or sudden event which damages your home and which needs immediate action to prevent further damage and to make it safe and secure.
Freephone 1800 565 556