Monthly Archives: May, 2011
Q. Am I covered if my flight is cancelled because of Volcanic Ash?
Should your flight be cancelled due to volcanic ash there is no cover under your Travel Insurance Policy. In the event that an EU regulated airline cancels a flight, you are due to travel on, they are obliged to organise an alternative to allow you to reach your destination or to refund you the cost [...]
Q. Where can I get more information on my rights with regards to a cancelled flight?
You can go to the Commission for Aviation Regulation website www.aviationreg.ie or you can call them from Ireland on Locall 1890 787 787 or if you are outside of Ireland you can freephone them on 00800 678 91011.
Q. What happens with my accommodation should my flight be cancelled?
If you have booked your holiday as a package with a tour operator or travel agent and your flight is cancelled, they should offer you a full refund or reschedule your holiday at an alternative time. If you have booked your accommodation directly, you will need to contact the provider/owner of the accommodation. In most [...]